I submitted comments to Gil's Garage after my last visit not really expecting a response. But when I presented for a maintenance appointment today (months later), I was amazed to hear that due to my feedback, management had conducted research and made a change beneficial to its customers. In my experience, Gil's Garage went the extra mile to sincerely try to understand a customer's viewpoint. I have been a customer of Gil's Garage for many years and have always enjoyed trustworthy and expert service. This latest experience showed me that Gil's Garage excels in customer service. Many thanks to Paul and his team.